A message from KNA Solutions concerning the national COVID-19 health emergency

Questions?

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Dear KNA employees, clients, and partners:

Across the globe, individuals, families, communities, and businesses are adjusting to a new reality in light of the COVID-19 pandemic.

At KNA Solutions we extend heartfelt sympathy to anyone impacted by the virus, and sincere gratitude to the healthcare workers and first responders on the front lines of battling this unprecedented disease.

We’re reaching out to update you on how KNA Solutions is approaching this situation.

Needless to say, the health, safety and well-being of our team, partners, customers, and the communities in which we live, and work is our top priority.

We are diligently working to support our customers and their business needs as well as meeting the needs of our valued associates.

As such, we are following guidance from local health officials and the CDC, including requiring that all employees able to do so work from home.

We have further stepped up our communications and virtual meeting capabilities so that our employees can communicate with customers and others, regardless of location and respectfully following social distancing guidelines. We also have business continuity plans in place that are designed to maintain availability through events such as this. As such, we are well equipped to continue running our business, operating and supporting you.

KNA Solutions has long been known for its creativity, its ingenuity, and its willingness to help others.

The gravity of this situation, as unprecedented as it is, presents an opportunity for all of us to work together.

We are committed to ensuring that when we emerge from this; we are all prepared to flourish in the weeks, months, and years ahead.

In the meantime, we will continue to closely monitor this rapidly-evolving situation, and we will be in communication with you.

Stay safe and healthy,

KNA Leadership Team

Employee FAQs

What do I do if I am sick?

Stay home; you will not be penalized/pointed during this time. If you have a fever, cough, or shortness of breath these could be symptoms of COVID-19. Submit a Callout Form to inform KNA and the client that you will be out. Please follow the CDC’s recommendations, and keep KNA HR informed of your status. You will not be allowed back to the client without a physician’s note and/or 3 days of being symptom-free.

Will I be paid while out sick?

This depends on the state you work in and that state’s applicable laws for paid sick leave. KNA follows all state policies regarding paid sick leave.

I may have been exposed to the virus, should I come to work?

No, KNA would like all employees to follow the President’s guidelines. Stay home, do not go to work, and contact your medical provider. Keep KNA informed on your status.

My client site has shut down, what does that mean for me?

KNA will look to see if there are other assignments available to you. If there is another assignment available, we will reach out to you. Please be proactive and look on the KNA website for positions you may be interested in (https://www.kna-solutions.com/careers). When the client re-opens, we will contact you for available assignments.

Can I apply for Unemployment insurance benefits if I am out of work due to COVID-19?

Generally, you must be out of work through no fault of your own, be able and available to work, and meet your state's minimum earnings or job tenure requirements to be eligible for benefits. Please check with your state’s Department of Labor website regarding your eligibility.

If I find out that I have the virus what do I do?

Notify KNA HR immediately by reaching out online at: https://cutt.ly/KNA-HR select reason HR Question-Coronavirus/COVID-19

If you receive a confirmed positive diagnosis for COVID-19, please keep this information confidential, as not to create unnecessary panic among workers. KNA will work with the client to keep your name confidential, but KNA HR will also notify individuals that they were exposed to the virus. Please also follow any instructions provided by your medical provider.

I don’t feel safe going to my assignment - what can I do?

KNA is working with each client on how to best keep all employees safe by following the instructions outlined by the CDC and President. If you do not feel safe, and do not wish to continue your assignment during this time, you may choose to voluntarily resign your position. When you feel that you are able to return to work, look at our careers page on our website for opportunities that may be a good fit for you (https://www.kna-solutions.com/careers).

Will I lose my job if I must take off to care for my children or sick family member(s)?

In the event you need to take care for a family member and you have been employed by KNA for 12 months or more, you may be eligible for the Family and Medical Leave Act (FMLA). KNA cannot guarantee your current assignment will be open when you return. If you have questions, please reach out to KNA HR through this link https://cutt.ly/KNA-HR and select reason HR General. If you work in a state that has sick leave laws, and you are eligible/have accrued sick leave time, you may be able to use this earned sick leave for the care of a sick member of your immediate family.

If you are not eligible for FMLA or sick leave, KNA will be happy to discuss what opportunities exist when you are ready to return. For additional questions or concerns regarding benefits please submit your inquiry to HR through this link https://cutt.ly/KNA-HR

What is KNA doing to protect my health?

KNA has ensured anyone that can carry out their assignment duties from home have been directed to do so.
All employees have been told to stay home if they are sick.
We have met and continue to meet with our clients on a regular basis to ensure proper safety measures have been put in place at the client facility such as cleaning protocols and PPE.